退款政策

Refund and Return Policy
1. Overview
Our return policy lasts30days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging.

Accompanied by a receipt or proof of purchase.

Non-returnable items:

Downloadable software products

Customized or personalized products

3. Return Process
To initiate a return, please contact our support team at service@diyokai.com with your order number and the reason for the return.

Note: Please do not send your purchase back to the manufacturer until you have received a Return Authorization from us.

4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5business days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank; it may take some time before your refund is officially posted.

5. Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective or damaged.

6. Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@diyokai.com.

7. Shipping Costs
Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable.